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About Us: FAQs

Is Top Wok A Chain?

No. Top Wok was founded by Ronnie Luke when he opened the Christchurch takeaway in 1994, this grew to include takeaways in Ferndown, Bournemouth and Parkstone. However all the Top Wok branches are now independently run. Top Wok Parkstone remains as the only Top Wok run by the original founder.

Does the original Top Wok founder still actively work at Top Wok Parkstone?

Yes, Ronnie Luke still runs the Top Wok Parkstone takeaway in Poole and is always looking for ways to improve the menu, taste and service on offer. Please get in touch through our contact us page if you have any suggestions or feedback for Ronnie.

How does the Top Wok Pound loyalty voucher system work?

We operate a voucher loyalty system; for every £10 spent, one Top Wok Pound voucher is issued. These vouchers can be redeemed in multiples of 10 at the Bank Of Top Wok Parkstone, so 10 Top Wok Pound vouchers can be exchanged for one £10 voucher. Please note we only accept vouchers issued by or own branch.

Where does Top Wok Parkstone deliver to?

Top Wok Parkstone offers a full delivery service covering Poole and Bournemouth. A delivery charge of £1.00 is applied to all takeaway orders within a 2 mile radius (shown below). We deliver outside of this radius, and frequently make deliveries to locations as far away as London with an additional fee calculated on the delivery mileage required.

Top Wok Delivery Radius

 

 

Does Top Wok Parkstone pre-cook and microwave dishes?

No, Top Wok Parkstone cooks every order from scratch. We follow the virtues that made Top Wok the most popular and respected Chinese takeaway in Poole and Bournemouth, our highly skilled chefs use fresh ingredients to create the best tasting dishes.

Does Top Wok Parkstone offer Gluten Free Dishes?

Yes. As we cook every order from scratch we can make 90% of our dishes gluten free. Some dishes are impossible to make withou using gluten in the ingredients understandably. Please check when placing your order and we will be happy to advise.

Do you cater for Birthdays, Anniversaries and Special Events?

Yes, Top Wok Parkstone runs TWP Catering which has created menus for events of all sizes; from large conference events feeding over 1000 people to intimate parties locally (birthdays, weddings and anniversaries). Please see the TWP Catering page for more information.

What hours are you open?

Top Wok Parkstone is open 5pm – 11pm every day.

How long does delivery take?

We aim to deliver within 35-45 minutes. At times, like all cook-to-order restaurants we do get busy, but we’ll let you know of any likely delays when you place your order and keep you updated.

Is there any way to get a quicker Delivery?

We always try to deliver as soon as we can but we’ve put together our top tips to ensure a quick order:

  • Order before 6:30pm or after 9:00pm. It’s always quieter then as 7:00-8:30pm is our peak time.
  • Order when the weather’s good. We get twice as many orders when it rains or snows (no one wants to be outside then).
  • Orders can be placed any time in advance, on special occasions such as Valentine’s Day, Mothers Day, Fathers Day, New Years Day and other bank holidays we will guarantee delivering within a one hour window if you order one day in advance.